REASONBACK DOCS
Never pay for a box you haven’t opened.
REASONBACK runs returns for brands whose customers pay cash on delivery. A refund can’t be taken back, so every return follows one road, and the money only moves at the end.
RETURN WAYBILLRMA-1042
EGP 1,140
NASR CITY → OBOUR
FROM
NOUR HASSAN
ITEM
LINEN DRESS · M
ASKEDREQUESTED
OKAPPROVED
PICKUPPICKED UP
OPENEDRECEIVED
PAIDRESOLVED
1042 0930 8841
REFUND LOCKEDUNTIL THE BOX IS OPENED
BOX OPENEDREFUND UNLOCKED
WHERE DO YOU START?
Pick what you do every day
I run the store
Set up REASONBACK, choose your rules, bring in your team.
I answer customers
Approve requests, and help customers who call.
I open the boxes
Scan each box, check every item, confirm.
I send the money
Refund only after the box is checked.
All guides, in order
- 01Setting up your storeFor owners: connect Shopify and Bosta, set your rules, share your return link and invite your team.
- 02The life of one returnEvery step a request goes through, who moves it on, and what happens behind the scenes.
- 03Your daily workWhat each role does day to day: agents, warehouse, finance, and managers and owners.
- 04What your customers seeThe return portal from the customer’s side, so you can help someone over the phone.
- 05On your Shopify storeThe returns badge, highlights, policy strip and FAQ you can add to your theme, and the Return or exchange button in customer accounts.
- 06Settings referenceEvery setting in Return rules, Portal customization, Team, Integrations and Settings, and what it changes.
- 07Reading your numbersWhat the Dashboard and Return analytics show, and what to do about what you see.
- 08Questions and fixesGreyed-out buttons, missing orders, Shopify and Bosta problems, and other common questions.
Your customers’ data stays yours
What we keep, how it’s protected, and how a customer’s data is erased.